Monday 30 November 2015

(Solved) MS Outlook 2010 Crashes on Virtual Desktop (Faulting application name: OUTLOOK.EXE)


Note:   This issue has been fixed in latest Zimbra Connector "ZimbraConnectorOLK_8.0.8.1180_x64.msi"
Removing old Zimbra Connector and installing the latest version resolved the Outlook Crash issue


Troubleshooting:-

1- Closed Outlook and launched it again.  (Crashed)
2- Reboot Desktop and launched Outlook.    (Crashed)
3- Logged in as Administrator, MS Office 2010 launched fine. (No Outlook profile configured) 
4- Deleted Outlook Profile from Control Panel > Users Accounts and Family Safety > Mail and Configured profile from scratch, but issue still persisted. 
5- Unassigned User from the VDI and assigned a new spare VDI to that User.


Solution:-

1- Deleted User's profile. (Note: Make sure you have a backup of the User's Profile so you can restore it.)
2- Login to problematic Desktop using Administrator and delete the User's Profile from .
3- Run gpupdate /force and reboot the Desktop (if there are any policies applied).
4- Ask User to login . Make sure new profile is created under .
5- Make sure Profile is created correctly i.e. it has My Documents, Desktop, Downloads etc.
6- Once profile is created, launch Outlook and configure new Zimbra Profile from scratch. 
7- It will start Synchronizing emails from the Zimbra Server. (Note, Sync will take it's time to import emails from the Zimbra Server).
8- Once Sync is completed on the Desktop, launch Outlook and this time it started smoothly.
9 To verify it works fine, closed the Outlook and Launch it again. It was working fine.

;)

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